Shipping & Return 

  • Please note that local postal service providers may have limited opportunities for delivery, affecting your shipping time. 
    Below, you’ll find a list of the shipping methods that Wave Wear provides.

    Please note that beyond the shipping time listed here, another 1-2 days might be added
    in your delivery time
    to allow for our storage facility to prepare your order. 
    All delivery times are listed in standard working days.

  • Inside of South Korea, all packages are sent with CJ Logistics (1-3 business days).
  • Outside of South Korea, we offer the following options. Delivery times may vary outside of Korea. 
    K-packet (7-20 business days) Trackable.
    EMS(3-5 business daysTrackable.
    Fedex Economy (4-6 business days)

    Fedex Express (2-4 business days)

  • As soon as your order leaves our storage facility, you will receive a confirmation email, containing a tracking link (if applicable). 
    Each completed and approved order will automatically generate an order confirmation.

    The most common reason for not receiving an order confirmation is accidentally entering an incorrect email address,

    or the confirmation automatically being sorted into the Spam folder. Please
    contact us (info@wavecompany.net) 
  • if you haven't received an order confirmation, we will help you right away.
    Important note: Remember to retrieve your package in time.
  • When delivering outside of South Korea, the customer is responsible for any costs added to the order upon entry in the country, such as customs and VAT.

 

Introducing

Korea Post's K-Packet 

Dear customers, we would like to introduce new shipping method, Korea Post's 'Small Packet'.

Korean Postal Service introduced the 'Small Packet' as an intermediate shipping method
between EMS and international registered mail.


WE PROVIDE THIS SERVICE AT THE MOST REASONABLE PRICE.


'Small Packet' includes a tracking number, with a delivery window that is faster than international registered mail but not as fast as EMS.

The shipping fee varies according to the package’s weight. Please refer to the shipping fee table below.

Shipping 

Fee Table  

Rate Table for Airmail Small Packet 


Country    Weight Range (g)
up to
100
up to
200
up to
300
up to
400
up to
500
up to
600
up to
700
up to
800
up to
900
up to
1000
up to
1100
up to
1200
up to
1300
up to
1400
up to
1500
up to
1600
up to
1700
up to
1800
up to
1900
up to
2000
Australia
호주
$ 4.06 $ 5.29 $ 6.52 $ 7.76 $ 9.01 $ 9.97 $ 10.92 $ 11.88 $ 12.84 $ 13.82 $ 14.70 $ 15.59 $ 16.48 $ 17.37 $ 18.25 $ 19.14 $ 20.03 $ 20.91 $ 21.80 $ 22.69
Brazil
브라질
$ 4.70 $ 6.11 $ 7.53 $ 8.94 $ 10.35 $ 11.63 $ 12.93 $ 14.22 $ 15.51 $ 16.82 $ 18.53 $ 20.23 $ 21.95 $ 23.66 $ 25.36 $ 26.89 $ 28.43 $ 29.96 $ 31.49 $ 33.02
Canada
캐나다
$ 4.82 $ 6.30 $ 7.76 $ 9.23 $ 10.70 $ 11.84 $ 12.98 $ 14.12 $ 15.27 $ 16.43 $ 18.07 $ 19.71 $ 21.36 $ 23.01 $ 24.64 $ 25.59 $ 26.54 $ 27.50 $ 28.44 $ 29.39
China
중국
$ 4.07 $ 5.15 $ 6.21 $ 7.28 $ 8.37 $ 9.22 $ 10.07 $ 10.93 $ 11.77 $ 12.63 $ 13.39 $ 14.14 $ 14.90 $ 15.64 $ 16.43 $ 16.88 $ 17.34 $ 17.79 $ 18.23 $ 18.71
France
프랑스
$ 4.79 $ 6.24 $ 7.70 $ 9.16 $ 10.63 $ 11.76 $ 12.89 $ 14.02 $ 15.15 $ 16.30 $ 17.14 $ 17.97 $ 18.81 $ 19.64 $ 20.48 $ 21.31 $ 22.15 $ 22.98 $ 23.82 $ 24.65
Germany
독일
$ 4.74 $ 6.17 $ 7.63 $ 9.06 $ 10.51 $ 11.64 $ 12.76 $ 13.87 $ 15.00 $ 16.13 $ 17.01 $ 17.88 $ 18.76 $ 19.63 $ 20.51 $ 21.38 $ 22.26 $ 23.14 $ 24.01 $ 24.89
Hong Kong
홍콩
$ 3.62 $ 4.57 $ 5.51 $ 6.45 $ 7.43 $ 8.18 $ 8.94 $ 9.69 $ 10.44 $ 11.21 $ 11.88 $ 12.55 $ 13.22 $ 13.88 $ 14.58 $ 14.98 $ 15.38 $ 15.78 $ 16.18 $ 16.61
Indonesia
인도네시아
$ 4.07 $ 5.04 $ 6.01 $ 6.98 $ 7.96 $ 8.88 $ 9.80 $ 10.72 $ 11.64 $ 12.57 $ 13.61 $ 14.65 $ 15.22 $ 15.83 $ 16.46 $ 17.08 $ 17.70 $ 18.32 $ 18.95 $ 19.57
Japan
일본
$ 3.96 $ 4.98 $ 6.03 $ 7.06 $ 8.12 $ 8.95 $ 9.77 $ 10.60 $ 11.42 $ 12.25 $ 12.98 $ 13.71 $ 14.44 $ 15.17 $ 15.94 $ 16.38 $ 16.82 $ 17.25 $ 17.70 $ 18.16
Malaysia
말레이시아
$ 4.24 $ 5.25 $ 6.27 $ 7.29 $ 8.30 $ 9.26 $ 10.22 $ 11.18 $ 12.14 $ 13.10 $ 13.87 $ 14.63 $ 15.40 $ 16.17 $ 16.93 $ 17.70 $ 18.46 $ 19.23 $ 19.99 $ 20.76
New Zealand
뉴질랜드
$ 3.97 $ 5.17 $ 6.37 $ 7.58 $ 8.80 $ 9.74 $ 10.67 $ 11.61 $ 12.55 $ 13.50 $ 14.85 $ 16.20 $ 17.56 $ 18.91 $ 20.25 $ 21.46 $ 22.67 $ 23.87 $ 25.08 $ 26.31
Philippines
필리핀
$ 3.90 $ 4.83 $ 5.76 $ 6.69 $ 7.62 $ 8.50 $ 9.38 $ 10.26 $ 11.15 $ 12.03 $ 13.03 $ 14.03 $ 15.02 $ 16.02 $ 17.03 $ 17.79 $ 18.56 $ 19.32 $ 20.09 $ 20.85
Russia
러시아
$ 4.79 $ 6.24 $ 7.70 $ 9.16 $ 10.63 $ 11.77 $ 12.90 $ 14.03 $ 15.16 $ 16.31 $ 17.94 $ 19.57 $ 21.21 $ 22.84 $ 24.47 $ 25.92 $ 27.38 $ 28.84 $ 30.30 $ 31.79
Singapore
싱가포르
$ 4.10 $ 5.07 $ 6.05 $ 7.03 $ 8.01 $ 8.94 $ 9.86 $ 10.79 $ 11.72 $ 12.64 $ 13.70 $ 14.75 $ 14.92 $ 15.65 $ 16.09 $ 16.96 $ 17.39 $ 18.26 $ 19.13 $ 20.00
Spain
스페인
$ 4.72 $ 6.16 $ 7.59 $ 9.03 $ 10.49 $ 11.60 $ 12.71 $ 13.83 $ 14.94 $ 16.08 $ 17.07 $ 18.06 $ 19.05 $ 20.04 $ 21.03 $ 22.03 $ 23.02 $ 23.75 $ 24.58 $ 25.37
Taiwan
대만
$ 3.77 $ 4.75 $ 5.73 $ 6.71 $ 7.72 $ 8.51 $ 9.30 $ 10.08 $ 10.87 $ 11.66 $ 12.36 $ 13.04 $ 13.74 $ 14.43 $ 15.17 $ 15.58 $ 16.00 $ 16.42 $ 16.83 $ 17.28
Thailand
태국
$ 4.02 $ 4.97 $ 5.94 $ 6.90 $ 7.86 $ 8.77 $ 9.68 $ 10.59 $ 11.50 $ 12.41 $ 13.44 $ 14.47 $ 15.10 $ 15.74 $ 16.37 $ 17.02 $ 17.65 $ 18.26 $ 18.96 $ 19.57
United Kingdom
영국
$ 4.50 $ 5.86 $ 7.22 $ 8.58 $ 9.97 $ 11.03 $ 12.10 $ 13.15 $ 14.21 $ 15.30 $ 16.60 $ 17.90 $ 19.21 $ 20.51 $ 21.82 $ 23.12 $ 24.43 $ 25.73 $ 27.03 $ 28.34
Unite States
미국
$ 7.03 $ 7.81 $ 9.62 $ 11.45 $ 13.29 $ 14.70 $ 16.11 $ 17.53 $ 18.94 $ 20.37 $ 22.42 $ 24.46 $ 26.50 $ 28.53 $ 30.57 $ 32.41 $ 34.22 $ 36.03 $ 37.85 $ 39.73
Vietnam
베트남
$ 4.43 $ 5.10 $ 5.76 $ 6.42 $ 7.08 $ 7.75 $ 8.41 $ 9.07 $ 9.73 $ 10.39 $ 11.06 $ 11.72 $ 12.38 $ 12.82 $ 13.25 $ 13.69 $ 14.12 $ 14.56 $ 14.99 $ 15.43
Zone 1
Macao,MACAO(CHINA)(마카오(중국))
$ 3.63 $ 4.58 $ 5.53 $ 6.47 $ 7.45 $ 8.20 $ 8.96 $ 9.72 $ 10.10 $ 10.48 $ 10.87 $ 11.25 $ 11.63 $ 12.01 $ 12.40 $ 12.78 $ 13.16 $ 13.54 $ 13.93 $ 14.31
Zone 2
South East Asia,BANGLADESH(방글라데시),BRUNEI DARUSSALAM(브루네이(브루나이)),CAMBODIA(캄보디아),EAST TIMOR(동티모르),LAO PEOPLE'S DEM REP(라오스),MONGOLIA(몽골),MYANMAR(미얀마),Bangladesh, Brunei, Myanmar, Cambodia, East Timor, Laos, Mongolia
$ 4.07 $ 5.05 $ 6.02 $ 7.00 $ 7.97 $ 8.89 $ 9.81 $ 10.74 $ 11.66 $ 12.58 $ 13.62 $ 14.67 $ 15.71 $ 16.75 $ 17.80 $ 18.85 $ 19.89 $ 20.94 $ 21.98 $ 23.02
Zone 3
AFGHANISTAN(아프가니스탄),ALBANIA(알바니아),ANDORRA(안도라),ARMENIA(아르메니아),AUSTRIA(오스트리아),AZERBAIJAN(아제르바이잔),BAHRAIN(바레인),BELARUS(벨라루스),BELGIUM(벨기에),BHUTAN(부탄),BULGARIA(REP)(불가리아),Bosnia and Herzegovina(보스니아헤르체코비나),CHRISTMAS(AUSTRAILIA)(크리스마스섬(오스트레일리아)),COCOS(AUSTRAILIA)(코코스제도(오스트레일리아)),CROATIA(크로아티아),CYPRUS(사이프러스),CZECH REP(체코),DENMARK(덴마크),ESTONIA(에스토니아),FAROE ISLAND(DENMARK)(페로즈제도(덴마크)),FINLAND(핀란드),GEORGIA(조지아),GIBRALTAR(UNITED KINGDOM)(지브롤터(영국)),GREECE(그리스),GREENLAND(DENMARK)(그린란드(덴마크)),HUNGARY(REP)(헝가리),ICELAND(아이슬란드),INDIA(인도),IRAN(ISLAMIC REP)(이란),IRELAND(아일란드(에이레)),ISRAEL(이스라엘),ITALY(이탈리아(이태리)),JORDAN(요르단),KAZAKHSTAN(카자흐스탄),KUWAIT(쿠웨이트),KYRGYZSTAN(키르키즈스탄),LATVIA(라트비아),LEBANON(레바논),LIECHTENSTEIN(리첸쉬테인),LITHUANIA(리투아니아),LUXEMBOURG(룩셈부르크),MALDIVES(몰디브),MALTA(몰타),MOLDOVA(몰도바),MONACO(모나코),NEPAL(네팔),NETHERLANDS(네덜란드(네델란드)),NIEU(NEW ZEALAND)(니베섬(뉴질랜드)),NORFOLK(AUSTRALIA)(노퍽섬(오스트레일리아)),NORTH MACEDONIA(북마케도니아),NORWAY(노르웨이),OMAN(오만),PAKISTAN(파키스탄),PAPUA NEW GUINEA(파푸아뉴기니),POLAND(REP)(폴란드),PORTUGAL(포르투갈),QATAR(카타르),ROMANIA(루마니아),Republic of Montenegro(몬테네그로),SAN MARINO(산마리노),SAUDI ARABIA(사우디아라비아),SLOVAKIA(슬로바키아),SLOVENIA(슬로베니아),SRI LANKA(스리랑카),SWEDEN(스웨덴),SWITZERLAND(스위스),Serbia/Kosovo(세르비아/코소보),TAJIKISTAN(타지키스탄),TOKELAU(NEW ZEALAND)(토켈라우제도(뉴질렌드)),TURKEY(터키),TURKMENISTAN(투르크메니스탄),UKRAINE(우크라이나),UNITED ARAB EMIRATES(아랍에미리트연합국),UZBEKISTAN(우즈베크),VATICAN(바티칸),Western Europe,Belgium, Denmark, Finland, Greece, Italy, Luxemburg, Netherlands mainland, Norway, Portugal, Switzerland, Sweden, Austria,Eastern Europe,Rumania, Poland, Hungary, Czech Republic, Former Soviet Union,Middle East,Bahrain, Iran, Iraq, Israel, Jordan, Turkey, Kuwait, Saudi Arabia, Qatar, Syria,Oceania,Papua New Guinea, Guam, Saipan,Asia,Afghanistan, India, Nepal, Pakistan, Sri Lanka
$ 4.24 $ 5.53 $ 6.81 $ 8.10 $ 9.40 $ 10.40 $ 11.40 $ 12.40 $ 13.40 $ 14.14 $ 15.34 $ 16.30 $ 17.27 $ 18.23 $ 19.20 $ 20.16 $ 21.13 $ 22.09 $ 23.06 $ 24.02
Zone 4
ALGERIA(알제리),ANGOLA(앙골라),ANGUILIA(UNITED KINGDOM)(안귈라섬(영국)),ANTIGUA AND BARBUDA(앤티과바부다),ANTILLES(NETHERLANDS)(네덜란드령앤틸리스(네덜란드)),ARGENTINA(아르헨티나),ARUBA(NETHERLANDS)(아루바섬(네덜란드)),ASCENSION IS(UNITED KINGDOM)(아센션섬(영국)),BAHAMAS(바하마),BARBADOS(바베이도스),BELIZE(벨리세),BENIN(베넹),BERMUDA(UNITED KINGDOM)(버뮤다섬(영국)),BOLIVIA(볼리비아),BOTSWANA(보츠와나),BURKINA FASO(부르키나파소),BURUNDI(부룬디),CAMEROON(카메룬),CAPE VERDE(카보베르데),CAYMAN(UNITED KINGDOM)(케이만제도(영국)),CENTRAL AFRICAN REP(중앙아프리카),CHAD(차드),CHILE(칠레),COLOMBIA(콜롬비아),COMOROS(코모르),CONGO(콩고),COOK ISLANDS(NEW ZEALAND)(쿡제도(뉴질랜드)),COSTA RICA(코스타리카),COTE D'LVOIRE(REP)(코트디봐르),CUBA(쿠바),DJIBOUTI(지부티),DOMINICA(도미니카연방),DOMINICAN REPUBLIC(도미니카공화국),Democratic REP of the Congo(콩고민주공화국),ECUADOR(에콰도르),EGYPT(이집트),EL SALVADOR(엘살바도르),EQUATORIAL GUINEA(적도기니),ERITREA(에리트리아),ETHIOPIA(에티오피아),FALKLAND(UNITED KINGDOM)(포클란드제도(영국)),FIJI(피지),FRANCE(FRENCH SOUTHERN)(프랑스(프랑스령동남및남극권)),FRENCH POLYNESIA(FRANCE)(폴리네시아(프랑스)),GABON(가봉),GAMBIA(감비아),GHANA(가나),GRENADA(그레나다),GUADELOUPE(FRANCE)(과데루프섬(프랑스)),GUATEMALA(과테말라),GUIANA(FRANCE)(기아나(프랑스)),GUINEA(기니),GUINEA-BISSAU(기니비소),GUYANA(가이아나),HONDURAS(REP)(온두라스),JAMAICA(자메이카),KENYA(케냐),KIRIBATI(키리바티),LESOTHO(레소토),LIBERIA(라이베리아),MADAGASCAR(마다가스카르),MALAWI(말라위),MALI(말리),MARTINIQUE(FRANCE)(마르티니크섬(프랑스)),MAURITANIA(모리타니),MAURITIUS(모리셔스),MAY0TTE(마요트),MEXICO(멕시코),MICRONESIA(미크로네시아(마이크로네시아)),MONTSERRAT(UNITED KINGDOM)(몽세라(영국)),MOROCCO(모로코),MOZAMBIQUE(모잠비크),NAMIBIA(나미비아),NAURU(나우루),NEW CALEDONIA(FRANCE)(뉴칼레도니아섬(프랑스)),NICARAGUA(니카라과),NIGER(니제르),NIGERIA(나이지리아),PANAMA(REP)(파나마),PARAGUAY(파라과이),PERU(페루),PITCAIRN IS(UNITED KINGDUM)(피티켄제도(영국)),REPUBIC OF SOUTH AFRICAN(남아프리카공화국),REUNION(FRANCE)(레위니옹섬(프랑스)),RWANDA(르완다),SAINT KITTS AND NEVIS(세인트키츠네비스),SAINT LUCIA(세인트루시아),SAINT VINCENT AND THE GRENADIN(세인트빈센트그레나딘),SAO TOME AND PRINCIPE(상토메프린시페),SENEGAL(세네갈),SEYCHELLES(세이쉘),SOLOMON ISLANDS(솔로몬아일란드),SOMALIA(소말리아),ST PIER AND MIQUELON(FRANCE)(쌍뻬에르미켈론섬(프랑스)),SUDAN(수단),SURINAME(수리남),SWAZILAND(스와질란드),TANZANIA(UNITED REP)(탄자니아),TOGO(토고),TONGA(NIUAFO'OU)(통가),TRINIDAD AND TOBAGO(트리니다드토바고),TUNISIA(튀니지),TURKS(UNITED KINGDOM)(터크스케이코스제도(영국)),TUVALU(투발루),UGANDA(우간다),URUGUAY(우루과이),VANUATU(바누아투),VENEZUELA(베네수엘라),VIRGIN(UNITED KINGDOM)(버진제도(영국)),WALLIS AND FUTUNA(FRANCE)(왈리스푸투나제도(프랑스)),WESTERN SAMOA(U.S.A)(사모아, 구 서사모아(미국)),ZAMBIA(잠비아),ZIMBABWE(짐바브웨),Africa,Egypt, Kenya, Libya,Latin America,Mexico, Panama, Argentina, Uruguay, Peru,West Indies,Cuba, Haiti, Dominican Republic,South Pacific,Fiji, Kiribati, Solomon Islands, Samoa
$ 4.41 $ 5.74 $ 7.06 $ 8.38 $ 9.70 $ 10.91 $ 12.12 $ 13.33 $ 14.54 $ 15.76 $ 17.36 $ 18.96 $ 20.56 $ 22.16 $ 23.76 $ 25.20 $ 26.63 $ 28.07 $ 29.50 $ 30.94

* Please refer to the page for country list of delivery zone.



K-Packet delivery zone


Zone
Country
By Country
(By Country)
Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Russia, Singapore, Spain, Taiwan, Thailand, United Kingdom, Unite States, Vietnam
Zone 1
Macao
Zone 2
South East Asia
Bangladesh, Brunei, Myanmar, Cambodia, East Timor, Laos, Mongolia
Zone 3
Western Europe
Belgium, Denmark, Finland, Greece, Italy, Luxemburg, Netherlands mainland, Norway, Portugal, Switzerland, Sweden, Austria, etc.
Eastern Europe
Rumania, Poland, Hungary, Czech Republic, Former Soviet Union, etc.
Middle East
Bahrain, Iran, Iraq, Israel, Jordan, Turkey, Kuwait, Saudi Arabia, Qatar, Syria, etc.
Oceania
Papua New Guinea, Guam, Saipan, etc.
Asia
Afghanistan, India, Nepal, Pakistan, Sri Lanka, etc.
Zone 4
Africa
Egypt, Kenya, Libya, etc.
Latin America
Mexico, Panama, Argentina, Uruguay, Peru, etc.
West Indies
Cuba, Haiti, Dominican Republic, etc.
South Pacific
Fiji, Kiribati, Solomon Islands, Samoa, etc.


 For more details such as on mailing, customs clearance, mail item tracking, each country’s terms & conditions, delivery, please visit our EMS webpage http://ems.epost.go.kr, or contact our call center +82 1588 1300. 


※ “Price Zone" below is the classification by pricing and does not necessarily indicate service availability for the country. Therefore, please be advised that service availability for each destination needs to be checked first with local post offices prior to visit. 

Returns 

■ You have the right to return your purchase until 14 days after receiving your order, provided you have not used the product and that it is returned in an undamaged condition. 

When returning the product you must provide the cost of shipping. You may choose a method of shipping of your choice, or email info@wavecompany.net to receive a return form for 5 USD (only valid in Korea), regardless of the size or weight of the package. The cost of the return form will be subtracted from the value of the order in your refund.  


   If you’re shopping from a country other than Korea you must pay the cost of shipping yourself in case of returns or exchanges, with the exception of mis-deliveries or any damages upon delivery.

 

  When handling returns, we apply the Korean Consumer Sales Act of Korea. 


■ If you want to return your order, first send and email to info@wavecompany.net including the word “return” in the subject line, describing what you want to return. 

Place a note with your order number, your name, and reason for returning in the package and send it to:

 

#713 DMC High-Tech Industry Center

330, Seongam-ro, Mapo-gu

Seoul, South Korea (zip 03920)


When we have received your return and it is approved, the money will be returned to your account as soon as possible. 


 



Company Registration No. 2158744601 / Contacts : +82-4044-7331 / info@wavecompany.net 

Copyright © 2020 Wave Company., Ltd. All Rights Reserved.